Relay

Privacy Policy

Last Updated: 02.06.2023

This Privacy Notice applies to information that Relay Technologies LLC (“Relay”) collects via the website or from client data feeds. This is a business-to-business website, it is for the sole use of current and prospective Relay clients This website is not targeted toward, not does it collect, information from visitors under the age of 16. Relay website is visible to all visitors and there is also a secured client portal which not available to all visitors.

Data Collected via the website.

This Privacy Notice describes what information we collect via the website, how we use it and to whom and under what circumstances we may disclose it. The information we collect under this Privacy Notice is controlled by Relay. The website “personal information” we collect and process under this Privacy Notice means any information from which you can be identified and includes your name, firm name, firm address, postal address, zip or postal code, email address, telephone number, payment information, transaction details, IP address, site usage information and other information we may collect, depending on the circumstances. Data uploaded to the website will be analyzed to optimize services and provide future enhancements.

Below is a Table of Contents for this Privacy Notice. Please select to skip directly to the different sections of this Privacy Notice to understand our practices and your rights with respect to your information:

HOW WE COLLECT INFORMATION

INFORMATION YOU PROVIDE TO US
THIRD-PARTY SOURCES & PUBLICLY AVAILABLE SOURCES
SITE USAGE INFORMATION & OTHER INFORMATION COLLECTED AUTOMATICALLY

HOW WE USE INFORMATION
WITH WHOM DO WE SHARE INFORMATION WITH
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
SECURITY
THIRD-PARTY WEBSITES
PHISHING, SPOOFING & OTHER SCHEMES
CHANGES TO THIS PRIVACY NOTICE
CONTACT US

HOW WE COLLECT INFORMATION

Information You Provide to Us

We collect personal information from and when you:

purchase services from us;
create an account with us, or otherwise sign up for a service;
opt in to receive marketing from us;
register for our Continuing Legal Education courses;
contact us, or otherwise provide information to us.

Contact Forms

When prospective clients request an appointment, we collect the data shown in the contact form, and your IP address and browser user agent string to help spam detection and prevention efforts. This may include your name, email, company name, and any messages sent in correspondence while on our site.

Embedded Content from Other Websites

News articles on this site may include embedded content. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website

Site Usage Information & Other Information Collected Automatically

As part of the standard operation of the Sites, certain information is collected automatically about your visits to the Sites or your device accessing a Site. Our servers may automatically gather some of this “Site usage information” (such as your IP address, and information about your browsers, your device, your location, your browsing and other usage activities).

HOW WE USE PERSONAL INFORMATION

We use the personal information we collect from and about you for a variety of purposes and based on one or more legal justifications, as set out below:

PURPOSE	WHAT WE USE	JUSTIFICATION
To improve your experience on the Site including to track your activities on the Site; to track clicks, to recognize your computer or device so that you are able to save your preferences and stay logged in to the Site without having to re-enter your online account credentials; and to otherwise enhance, monitor and analyze Site usage	Name, email address, IP address, preferences, Site usage information	Our legitimate business interests in providing the best browsing experiences to our customers and visitors, and to continuously improve and protect our company, property and customers against fraud and security vulnerabilities
To process and fulfill your requests for services, and to keep you informed about your requests	Name, email address, postal address (including postcode), telephone number, payment information	Performance of our contract obligations, our legitimate interest
To better understand you (including through profiling activities), to provide relevant, more tailored offers and messaging on and in connection with our Sites, services, and personalize your experience on the Sites as permitted by relevant law	Name, email address, IP address, preferences, site usage information	Our legitimate interest; consent
To contact you when necessary or appropriate in connection with your relationship with us.	Name, email address, postal address (including postcode), telephone number, payment information	Our legitimate interest; consent
To enforce our terms and conditions, and to protect the security or integrity of the Sites, our customers, and our business in general (such as protecting against illegal or fraudulent activity, or misuse including cyber-attacks)	Name, email address, postal address (including postcode), telephone number, fax, law firm name, law firm address, IP address, preferences, Site usage information	Our legitimate interest
To set up and manage your online account (including, for example, to send password reminders or notifications to changes to your account details) and to process your communication and privacy preferences	Name, email address, postal address (including postcode), telephone number, fax, law firm name, law firm address, IP address, preferences, Site usage information	Performance of our contract obligations; our legitimate interest
To comply with legal requirements to which Relay may be subject (e.g., tax or financial reporting requirements)	Name, email address, postal address (including postcode), telephone number, payment information	Legal obligation

Neither public records nor anonymized data are personal information.

WITH WHOM DO WE SHARE PERSONAL INFORMATION

We may disclose personal information we collect for the following purposes and in the following ways, to the extent permitted by law and depending on such purpose(s) or way(s):

RECIPIENT/PURPOSE	WHAT WE SHARE	JUSTIFICATION
Our third-party partners, for all the same purposes described in the How We Use Information section above.	Name, email address, postal address (including postcode), telephone number, fax, law firm name, law firm address, order history, IP address, preferences, Site usage information	Performance of our contract obligations, our legitimate interest and/or consent depending on the purpose as described in the How We Use Information section above
To provide information to and as required by local law enforcement agencies, other local government authorities, or otherwise required by law or to protect the rights and safety of our property, company and customers.	Name, email address, postal address (including postcode), telephone number, IP address, payment information, preferences	Our legitimate interest, legal obligation
On a case-by-case basis, if Relay or substantially all of its assets are acquired by one or more third parties as a result of an acquisition, merger, sale, consolidation, bankruptcy, liquidation or other similar corporate reorganization, where your information may be one of the transferred assets.	Name, email address, postal address (including postcode), telephone number, transaction history, IP address, payment information, preferences	Our legitimate interest, legal obligation

Relay’s third-party partners act on our behalf and help us to operate the Sites and provide functionality, content, communications, and other services, including the provision of the following services to and for us: website hosting; database hosting; email and other communications deployment and management; analytics; payment processing; security; and fraud detection and prevention. If you would like to know more information about the third-party companies currently charged with such data processing, please contact us with your request at privacy@caserelay.com.

We may also use third party web analytics services to help us track and analyze the use of our Site and to measure the effectiveness of our advertising, Site content and communications. These service providers are acting on our behalf and use tools such as cookies, tags and web beacons, to help us gain this understanding.

If you choose to contribute a testimonial of your experience, the information you acknowledge that the information you submit may be made available to the general public on our site or in our marketing materials.

YOUR CHOICES/YOUR PRIVACY RIGHTS

You have various rights in connection with our processing of your personal information, each of which is explained below. * If you wish to exercise one or more of the above rights, please contact us with your request at [email protected], via mail at732 East Market St, Floor 2, Louisville, KY 40202. or call us at (502) 209-7089 and include your name, email, postal address and time of your visit as well as your specific request and any other information we may need in order to provide or otherwise process your request.

*Note that the rights outlined above do not extend to non-personal information.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

Your personal information is stored by us and/or our service providers for as long as necessary to fulfill the specific purposes described herein and to the extent permitted by applicable laws. When we no longer have a legitimate business purpose for your personal information, or when you request that we delete your personal information (except where we need to retain it in order to comply with a legal obligation or to establish, exercise or defend legal claims), we will remove such information from our systems and records, which includes taking steps to anonymize it so that you can no longer be identified from it. This process does not apply to uploaded data.

SECURITY

We have implemented industry standard technical and organizational security measures to safeguard the personal information in our custody and control. The measures include encryption, multifactor authentication and other commercially feasible data safeguards. Additionally, our service providers are not authorized to use or disclose your personal information for any purpose other than providing the services to us or on our behalf, or as otherwise may be required by applicable law. We endeavor to always protect our systems, sites, operations and information against unauthorized access, use, modification, and disclosure, however due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our (or our service providers’) systems, will be 100% safe from intrusion by others, such as hackers.

To provide you with increased security, information stored in your online account is only accessible via your login credentials. You are responsible for maintaining the confidentiality of your online account credentials, and we strongly recommend that you do not disclose your online account username or password to anyone. We will never ask you for your password in any unsolicited communication. Please notify us immediately (see Contact Us section below) if you suspect any unauthorized use of your online account credentials or any other suspected breach of security.

THIRD-PARTY WEBSITES

https://www.caserelay.com may offer links to, or include within such Relay services, certain software, services, or information by or from third-party service providers. Relay is not liable or responsible for any acts or omissions created or performed by these third-party service providers. Relay assumes no responsibility and makes no representations, warranties, recommendations, endorsements or approvals with regard to such third-party service providers.

This Privacy Notice does not apply to such other websites or services, and we recommend that you review their posted privacy policies so that you understand the relevant information collection, use and disclosure practices of such other websites and services.

PHISHING, SPOOFING & OTHER SCHEMES

It has become increasingly common for hackers, cyber-criminals and other unauthorized individuals to send emails and other communications to clients purporting to represent a legitimate company, such as a bank or an online service provider. The hacker may request that the client provide sensitive information such as their login credentials. The domain name of the sender’s email address, or the domain name of the website requesting such information, may appear to be the domain name of a legitimate, trusted company. If you receive a request to provide information (including your online account password, or any payment information) via email or to a website or individual that does not seem to be affiliated with the Sites or Relay, or that otherwise seems suspicious to you, please do not respond or disclose your information. Relay will never send you an unsolicited email requesting that you verify any credit card information, financial information, or other personal information. Please immediately report any such communication or request to us at [email protected].

CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Notice from time to time and the amended notice will be posted to the Sites. Under certain circumstances (for example, in connection with certain material adverse changes to this Privacy Notice), we may also elect to notify you through additional means, such as posting a notice on the home page(s) of the Sites or contacting you via email.

CONTACT US

If you have any questions about this Privacy Notice and/or about the privacy policies and practices of our service providers, please contact us at [email protected], at Relay Technologies LLC 732 East Market St, Floor 2, Louisville, KY 40202 or by calling us at (502) 209-7089.

Cookies policy

Relay ("us", "we", or "our") understand that your privacy is important to you and are committed to being transparent about the technologies it uses. This Cookie Policy ("Cookie Policy") explains how and why cookies ( "Cookies") may be stored on and accessed from your device when you use or visit any website or app that posts a link to this Policy (collectively, our "Sites"). Please read this Cookie Policy carefully before using our Site. This Cookie Policy should be read together with our Privacy Policy and our Terms of Use.

By clicking "Accept" on the Cookie banner, you give us your consent to store and access Cookies and Other Tracking Technologies as described in this Cookie Policy.

This Cookie Policy should be read together with our Privacy Policy and our Terms of Use.

What are Cookies?

Cookies are small text files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies are very useful and enable an internet site to recognize you, log when you visit a particular page, provide a secure connection to a website and enhance your user experience by: improving your browsing comfort, and/ or adapting the content of a page to your areas of interest.

To find more information, please go to www.allaboutcookies.org.

How does our Site use Cookies?

We may use information collected from our Cookies to identify user behavior and to serve content and offers based on your profile, and in order to enhance the convenience of the users of our Site.

Information on the Types of Cookies that are used on our Site

We have provided details of the types of Cookies that are used on our Site as well as other relevant and useful information on the Cookies. You can also find more information on the Cookies when you click "Cookie Preferences" link.

Technical Cookies:

These Cookies are necessary to enable you to move around our Site and use its features. These Cookies also allow our Site to remember your previous action within the same browsing session.

Analytical Cookies:

These Cookies are used by us or third-party service providers to analyze how our Sites are used and how they are performing. We also use some Cookies to obtain web analytics and intelligence about our Site. These tools use programming code to collect information about your interaction with our Site, such as the pages you visit, the links you click on and how long you are on our Site. These tools do not store any personal identifiable information.

Functionality Cookies:

These Cookies allow our Site to remember choices you make when you visit our Site in order to provide enhanced, more personalized features to you. The types of information collected by Functionality Cookies are things such as your username and customized settings you may have selected on a previous visit.

Advertising and Retargeting Cookies:

These Cookies save information from your browsing history in order to record your interests and your browsing path on our Site. We may use advertising and targeting cookies for retargeting, which enables our advertising partners to target advertising to you on other websites, based on your visit to our Site. Without these Cookies, online advertisements your encounter will be less relevant to you and your interests.

How do I refuse or withdraw my consent to the use of cookies?

If you do not want Cookies to be placed on your device, we suggest you to set your preferences regarding Cookies. By clicking

"Cookie Preferences" on the bottom of each webpage, you can select the types of Cookies our Site uses. You can change your preferences at any time; you can also withdraw the consent you have previously given to us.

If you wish to remove previously-stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent our Site from placing further Cookies on your device unless and until you adjust your "Cookie Preferences" choice as described above.

Contact Details

If you have any other questions or comments about our Cookie Policy, please contact us at [email protected], at Relay Technologies 732 East Market St, Floor 2, Louisville, KY 40202 or by calling us at (502) 209-7089.